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Non-Customer FAQ

HomeHelpNon-Customer FAQ
HomeHelpNon-Customer FAQ

 

Non-Customer FAQ

Below are some Frequently Asked Questions from customers, please read them before contacting us.

Q:

How can I place an order?

A:

If you are interested in placing an order with us, please kindly contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Please note: E-mail reponses to inquiries will take up to 48 hours.

Q:

I want to learn more about a product, how can I do so?

A:

You can learn more about the products we provide either through the "Products" tab or by contacting us. We recommend you read into the "Products" tab first before contacting us with additional questions!

Q:

Can I purchase a product on your website?

A:

We do not provide a shop option at this time. We provide too many types of filters to be able to sell them on here. If you would like to order, please contact us!

Q:

I tried viewing a product and it took me to a contact page/home page.

A:

If you tried viewing a product and it redirected you to our home/contact page, that means we do not have product page set up for that product. We do have the information, specs, and everything needed for you but you will have to contact us for it.

Q:

How quick do you ship?

A:

This will depend on the filter entirely. But usually our ship times vary from 3-5 business days on smaller orders, and 5-7 business days on larger orders.

Q:

Is your product information completely accurate?

A:

Our information is mostly accurate, in order to find out if our product works completely, please test it yourself. We do provide sample orders.

Please read our product disclaimer below:

Information and data presented here is believed to be reliable but is not a warranty of product performance. Verification testing is recommended to determine suitability for any particular use. Actual cartridge performance will vary with liquid conditions. Product characterizations are based on the average performance of duplicate cartridge samples selected at random.

Q:

Who can I contact for support questions?

A:

Please contact us with support questions: This email address is being protected from spambots. You need JavaScript enabled to view it.

Q:

How far do you ship?

A:

Johnson Filtration services and ships to customers worldwide!